FAQ

Need Help? Here are Answers to Frequently Asked Questions

 

1. What does it mean if the website states an item is a Special Order?

This means that we have received our initial order of this item from the manufacturer and have sold out of it and don’t expect to carry any extra stock of this item. It is still available from the manufacturer and we will gladly order more as customers place orders for this item. You are welcome to order this item. We will then immediately order this item from the manufacturer and inform you of availability and timing.          

 

2. Has my order shipped?

Sign in to your account to track your order status to check your orders status.

 

3. How do I change quantities or cancel an item in my order?

Sign in to your account to view orders you have placed. Once logged in, you will be able to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

 

4. How do I track my order?

Sign in to your account to track your order status to track your order.

 

5. My order never arrived, an item is missing from my shipment, or my product is missing parts.

Sign in to your account to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered," please contact customer service for assistance.

 

6. When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

 

7. How do I contact you regarding an order I placed?

Our customer service department can be reached by:

E-mail: support@oddcrest.com

Phone: 800.317.5609

Be sure to provide your order number. It will help us to provide quicker service.